Membership Feedback

[midfielder]

* How did you find the sign up process? Was it easy? Were there too many steps? Was there enough information?
Wanted to make a possible move in my seats and add on and had to phone in to achieve. The call was quick and well handled with a follow up call a few weeks latter as promised, not issues from me and good service by the office staff.

* Pricing - Too expensive? Would you be willing to pay more if you were given more benefits?
HHHHMMmmmmmm hard one as it depends on who you are and your income levels ... simply because of life I usually miss one or two games a season and this adds to the price.

* Membership Packs - What did you think of the merchandise? Would you be willing to pay less and opt out of receiving a scarf/hat etc?
Yes is the short answer we already have a shop that sells gear and a discount in place for members.

* Members Benefits - This is one thing we are looking to improve for Season 10. What kind of benefits do you enjoy as a Member? What kind of benefits would you like to see?

Well well well a great question...

For consideration ...
* Better explained and marketed Sponsors discount ... More Sponsor Discounts if possible..
*Negotiations with local clubs and bars etc for meal discounts on game nights...
* If possible have City Rail have extra security on public transport links especially the trains.
* On Derby nights say Drive Bys, Flying Circus, Scum , maybe a special extra match train ... ie first stop Hornsby ...
* Have one maybe two business nights when anyone with a bright idea can bring it to the board or an internal thing where ideas can be forwarded and most importantly feedback provided.

Some more latter back to work for now...

 

[dibo]

For what it's worth, I completely support the no free passes on big nights thing.

On NYE or in the NSW derbies, the ticket prices go up and we want to see as many paying customers as possible. If people want to see the big games, they can fork over. For WSW games there's a realistic chance of sellouts (and if SFC or Newcastle ever get their shit together, same deal for them) so I can completely understand and support the club wanting to make sure that people pay their way for those.

If people only want a taste, they can get a taste at a non-premium game. For the big ones I'm happy to see us restrict to those willing to put their hands in their own pockets.

 

[bikinigirl]

For what it's worth, I completely support the no free passes on big nights thing.

On NYE or in the NSW derbies, the ticket prices go up and we want to see as many paying customers as possible. If people want to see the big games, they can fork over. For WSW games there's a realistic chance of sellouts (and if SFC or Newcastle ever get their shit together, same deal for them) so I can completely understand and support the club wanting to make sure that people pay their way for those.

If people only want a taste, they can get a taste at a non-premium game. For the big ones I'm happy to see us restrict to those willing to put their hands in their own pockets.

. same philosophy should apply to the part-time members (3/6 game passes) ... give them an option to buy into the 'premium' games or not ... but don't hold seats that could otherwise be sold if they weren't being held just in case this is one of the games someone decides to go to

. incidentally i have heard of people that don't go to the 'premium' games because the bigger crowds make it more difficult with kids

 

[Bladesman]

For what it's worth, I completely support the no free passes on big nights thing.

On NYE or in the NSW derbies, the ticket prices go up and we want to see as many paying customers as possible. If people want to see the big games, they can fork over. For WSW games there's a realistic chance of sellouts (and if SFC or Newcastle ever get their shit together, same deal for them) so I can completely understand and support the club wanting to make sure that people pay their way for those.

If people only want a taste, they can get a taste at a non-premium game. For the big ones I'm happy to see us restrict to those willing to put their hands in their own pockets.

Problem with a taste of a non premium for a non/casual supporter it is not likely to convert them to a regular. A taste of a premium especially the atmosphere is what tends to get them.

 

[eenfish]

Problem with a taste of a non premium for a non/casual supporter it is not likely to convert them to a regular. A taste of a premium especially the atmosphere is what tends to get them.

Yeah, but as someone on this forum said ( can't remember where/who, sorry) if you give out too many free concessions people will start expecting them and won't come when they have to fork out cash. Ergo, if someone only wants the free/reduced ticket game they won't be converted into a full paying customer anyway.

 

[priorpeter]

Bring back the bar behind Bay 16. That is all.

 

[sydmariner]

Bring back the bar behind Bay 16. That is all.

Why did they get rid of it & bring back eagle boys pizza

 

[Pokes]

Bring back the bar behind Bay 16. That is all.

We're considering this, and re-naming it the "Peter Prior Bar" in honor of our biggest consuming Member

 

[bikinigirl]

We're considering this, and re-naming it the "Peter Prior Bar" in honor of our biggest consuming Member

. i don't think the bar-staff would appreciate having the mega-mega perched on the bar for the whole game

 

[sydmariner]

We're considering this, and re-naming it the "Peter Prior Bar" in honor of our biggest consuming Member

& whatabout eagle boys pizza

 

[sydmariner]

. i don't think the bar-staff would appreciate having the mega-mega perched on the bar for the whole game

 

[midfielder]

Just another mention of a request made a while back...

Most members are interested in what the club is doing, especially the COE..

A quarterly update from the Board to members, keeping us abreast of key things happening in the club and especially were the COE is up to.

 

[kevrenor]

True that. I was hoping to have a nice kale and quinoa salad the other day and was sorely disappointed. Will nobody think of the food snobs?

After my great gastronomic time at the ACL away trip, I'd like steam buns, dumplings, and soft noodles. Ta.

 

[kevrenor]

As a soon to be far member - 450km - I will be holding my season ticket and seat (why? because I enjoy the regular spot in bay 7 and the people, and can afford it).

If I wasn't, and the best estimate I can make at this stage is 4 -5 games per year, I'd take a 6 game membership.

My thoughts for far away fans:
Members card (with an extra $ option that should allow for say, a one game GA at Bluetongue during the year, and one away fixture (away bay) or two away), fixtures card, car sticker, e-newsletter, board updates, discount merchandise through e-shop, priority access to finals tickets.

 

[sydmariner]

After my great gastronomic time at the ACL away trip, I'd like steam buns, dumplings, and soft noodles. Ta.

I think they had that kinda stuff @ the evergrande & reysol home games last season

 

[sydmariner]

I want my eagle boys back the smurfs get dominos so why can't we get our eagle boys back we're far more better than the smurfs

 

[kevrenor]

I want my eagle boys back the smurfs get dominos so why can't we get our eagle boys back we're far more better than the smurfs

and sausage rolls, sob

 

[sydmariner]

and sausage rolls, sob

Not sure about that 1

 

[sydmariner]

I forgot the smurfs also get Oporto & what do we get.....

 

[finally retired]

^ Thanks iEatHands, I appreciate the feedback

We had looked at offering something for the "Sunny Side" to attract more people into that area. Do you think people would be happy to pay a cheaper price to sit in the sun?

if the club wants more members to sit opposite the cameras to give a better "look"to tv audiences, they do need to do something. paying the same for a seat as everyone else around the ground, whilst staring into that (often) blinding light is a real turn-off. I am happy to admit that WILL change once daylight savings ends...but the majority of our matches are during daylight savings so it's not much consolation. If seating prices can't be reduced, perhaps more "bring a friend for free" or giant sombrero's in Mariners colours for members sitting on the sunny side.....or perhaps free beer tickets to eliminate the dehydration effects. Agree with all the positive comments from everyone else though......outside of "the sunny side"...all is good coming to home games.